List of Top Live Chat Software Companies

Live chat software allows companies to communicate with their website visitors in real time via chat windows. Customer service representatives can utilize live chat software to provide support to users who have questions regarding products or website navigation. Support agents can prompt user interaction with pop-up chat boxes or wait for visitors to proactively reach out with questions or concerns. Some features include reporting and analytics, interactive chat notifications, and conversation archiving. Live chat software can be used by customer service teams to quickly respond to inquiries, employees in business development roles to reach leads that may be unavailable by phone or email, or administrative staffs in the education sector to connect with incoming students, among other uses. Live chat functionality may come as a feature of other software types including e-commerce platforms and help desk software products.
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LiveAgent

Best Help Desk Software & Live Chat Software for Better Customer Service


LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent streamlines all of your customer interactions into an integrated, seamless hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Advanced automation features, r...

UseResponse

All in one customer support software | knowledge base software.


UseResponse is a platform to help companies to better understand the needs of their customers. It integrates a feedback system, helpdesk, live chat and knowledgebase tools to make listening to the customer voice actionable, manageable and productive. Feature-rich Customer Support & Feedback Software including Multi-channel Ticketing, Live Chat With Messengers Aggregator, Chabot, Feedback Community...

Intercom

A new and better way to acquire, engage and retain customers.


Intercom builds a suite of messaging-first products that all modern internet businesses can use across the customer life cycle, from acquisition to engagement, and support. It's a modern product for sales, marketing and support to connect with customers and grow faster....

Drift

Engage and Convert More Website Visitors with Live Chat


What does Drift do, We help companies engage in real-time, personalized conversations with the right customers at the right time, so they can build trust and accelerate revenue. And how does Drift do that, We’re living in a buyer-centric world, where companies need to connect with customers on their terms. Our Revenue Acceleration Platform helps them do just that. We connect companies with buye...

Zendesk Support

Customer Service Software & Remote Support Software


Zendesk’s powerful and flexible customer service software and engagement platform scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk offers a fully integrated call center built right into its support platform. Agents can handle calls in the same workspace as all other channels. This cloud-based support platform gives them full...

Freshdesk

Affordable customer support software.


Freshdesk is focused on making sure it offers a broad set of features for every channel a customer service & customer support software team wants to engage with users in. Freshdesk comes with excellent customer services for traditional channels such as email and phone as well as modern channels like chat, forums and social media, with a ticketing helpdesk that is tightly integrated with all these ...

Zoho SalesIQ

Hassle free live chat software re-imagined for business growth


Zoho SalesIQ is an omni-channel prospect and customer engagement platform for websites and mobile apps. It comes along with significant features such as 1. Effecient and customizable Chatbots (Zobot) 2. Easy-to-use hat and all 3. Powering knowledge base 4. Rich mobile SDK (Mobilisten) for your mobile apps 5. Customizable chat window for your website. ...

HubSpot Service Hub

Turns Customers Into Promoters and Service Into Growth.


Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. ...

LiveChat

The fastest way to help your customers


LiveChat is a real-time, live chat software tool for ecommerce sales and support that is helping ecommerce companies create a new sales channel. We serve more than 25,000 businesses in over 150 countries, including large brands like Adobe, Asus, LG, Acer, Better Business Bureau or Air Asia and startups like SproutSocial, Animoto or HasOffers. ...

Tidio

"Never leave your customer without an answer"


Tidio's primary focus has been the creation and development of SaaS (Software as a Service). Our hard work over the years has culminated in Tidio, one of the top live chat applications in the world today. With more than 160,000 clients around the globe, Tidio enhances the day-to-day customer experiences of small businesses and micro-enterprises. The app merges live chat and chatbots in one tool to...

Podium

Get chosen, every time.


Podium Webchat helps you connect with customers visiting your website in a whole new way. Stop making your customers stay at their computers to talk to your business. Webchat makes the conversation convenient by allowing the conversation to be text based. See how Podium is making it easier for your customers and how Webchat can work for your business. Podium is trusted by 180,000+ users. ...

Gladly

Deliver personalized customer experiences at scale


Gladly is reinventing customer service to put people at the of it. With a customer service platform that enables B2C companies to focus on people talking to people throughout a lifetime of naturally productive conversations, Gladly helps brands communicate with their customers seamlessly across all channels from voice, email and messaging to chat and social media....

Userlike

Turn instant chats into long-term customers


Chatbot support is no match for its human counterpart when it comes to detecting emotions, understanding context, or knowing when to stray from any given protocol. But chatbots can be very useful for machine-like tasks. The repetitive part of the service process that support agents are happy to do without. Here are a few examples of what you can do with the Userlike chatbot API....

Tawk.to

"Get closer to your customers with messaging"


We' re changing the way businesses communicate with customers, making real time a real thing.tawk.to is a free messaging app to monitor and chat with the visitors on your website, mobile app or from a free customizable page.   ...

Wix Answers

Wix Answers puts all support channels under the same platform.


Wix Answers is the industry’s first unified customer support platform. With all support channels built into a single platform, agents are more efficient and teams can gain deeper insights into their operations. Wix Answers uses a centralized, AI-powered approach to knowledge management that makes customers self-reliant, agents more effective, and organizations run more smoothly....

Olark

Live Chat Software for Sales and Customer Support


Olark can help you track leads, drive sales, increase conversions, and provide great customer service. Real-time visitor information like login name, geographic location, purchase history and cart contents help you personalize every interaction and strengthen customer relationships.  ...

Helpshift

Day one solutions for frustration-free automation and messaging that your customers will love


Consumers care first and foremost about having their time valued by brands. Our complete and versatile customer service solution makes us a one-stop-shop for brands to care for their customers more effectively and efficiently, while boosting customer satisfaction and engagement....

Re:amaze

An integrated customer service, live chat, and helpdesk platform for online businesses.


Re:amaze is a customer service platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional and centralized customer support through live chat, email, social media, and mobile SMS/MMS. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze L...

ChatBeacon

The Premier Digital Live Chat Platform to grow your business.


Effortless and streamlined, our new Interactive Screen Share provides a collaborative approach to your visitors and customers as they browse through your website. With just a click of a button, your agents can seamlessly assist website visitors in real-time as they navigate through your site, seeing exactly what the visitor is viewing and precisely what they are doing. Are they stuck? Need product...

Quiq

Your customers have questions. Your resources are stretched. We can help.


Every month, billions of people use Facebook to connect with their friends and favorite brands. Facebook messenger for business allows brands to have more meaningful conversations with their customers. Quiq combines the power of technology with the social experience so that Facebook users can initiate a conversation directly with your company or as a call to action on one of your Facebook ad campa...

Front

One place to take care of all your customers


Front is your hub for all things customer communication. We combine the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Collaborate easily, eliminate busywork, and make every customer feel like a VIP. That’s the magic of Front. ...

Talkative

The Best Way to Engage with your Customers


Voice calls still account for over two thirds of contact centre interactions, and most cost contact centres are still voice-centric, relying on-premise PBX systems as the primary contact channel. However, 90% of consumers will visit a website or app before they make contact, with chat often the preferred contact option. Organisations continue to build out self-serve and digital user journeys, howe...

SignalZen

Engage your site visitors


Our live chat solution helps build a lasting relationship - make your customers feel appreciated....

Smith.ai Live Chat

Skilled live agents & AI technology capture website leads with exceptional care & efficiency.


Smith.ai Live Website Chat is the fastest & friendliest way to capture, screen & convert website leads 24/7. Our Live Chat agents answer questions, screen leads & schedule appointments. Custom AI chatbots assist for unparalleled accuracy and efficiency. Pay for relevant chats only, never spam or sales chats. Easy setup on all website platforms. Instant chat transcripts sent via email & CRM. Smith....

Netrox SC

Let your website come alive


Live chat attracts customers. A portion of visitors leaves the website without having bought anything. Live chatting will help your sales gain new momentum. You can obtain even more potential lead contacts thanks to the automatic dialogue engagement system....

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